Location: Chennai and Bangalore
Experience: 1 plus year
JOB DESCRIPTION:
The person will be responsible for providing technical support for our products and networking technologies to our customers and partners world-wide.
The breadth and diversity of technology exposure is second to none.
The TAC is probably the best "networking school" in the world.
The TAC is the first to be confronted by challenges and issues with new equipment and tools in the field. As such all roles have a technology learning curve that never ends.
We are in search of a candidate that builds strong team relationships with other Technical Support Engineers. Enjoys sharing knowledge, effectively troubleshoots problems both alone and as part of a team, depending on the nature of the incident. A person who connects directly with our customers and builds effective working relationships while solving their issues. Manages customer expectations and always aims to leave the customers feeling valued and overall positive.
Job requirements:
• Familiarity with Python
• Ability to work in a fast paced environment
• In-depth knowledge of common Python Libraries
• Excellent time management and multitasking skills.
• Understanding and experience with Object Oriented programming
• Good Verbal and Written Communication skills
• Ability to write detailed Documentation
• Familiar with Unit testing of Python
• Knowledge of C++ is a plus
• Basic understanding of Networking architecture
Additional Qualifications:
• Bachelor's or foreign degree equivalent in Computer Science, Computer Engineering, Electrical Engineering, or related field and 5 years of post-baccalaureate, progressive experience in job offered or related occupation OR Master's or foreign degree equivalent in Computer Engineering, Electrical Engineering, Computer Science, or related field and 1 year of progressive experience in job offered or related occupation.
• Determines methods and procedures on new assignments. The person may be required to provide guidance to lower level engineers.
• Requires in-depth knowledge of the following areas: Data Center Networking and Data Center Products.
• Demonstrates networking experience including TCP/IP and Routing Protocols.
• Has troubleshooting experience using finisar, wireshark, or other protocol analyzer.
• Experience or Certifications in one or more of the following is preferred- CCNA, CCNP, CCIE
• Prior customer support experience is preferred.
• Working knowledge of Networking, products and protocols
• Strong analytical and troubleshooting skills
• Proven crisis management skills and ability to handle critical customer issues/problems
• Able to determine problems and deliver known solutions with a high level of customer satisfaction
• Ability to determine root cause and resolution for previously unknown problems
• Works on problems of moderate to wide scope and moderate to high complexity where analysis of situations or data requires a review of identifiable factors
• Successful at exercising judgment within defined procedures to determine appropriate action
• Good verbal and written communication skills
• Ability to work effectively with and provide guidance to other members of the work group
• Promotes and solicits ideas within TAC team(s)
Role & Responsibilities:
• Technical Support Engineer position for the Data Center Routing and Switching team having the following responsibilities:
• Provides second/third tier technical support on Routing and Switching technologies for Nexus 9K, 7K, 3K, and 5K/2K suite of switches (both hardware and software) to Cisco customers, partners, account teams, and other TAC engineers via phone/email/remote login tools, consultation to independently troubleshoot & debug product problems
• Applies analytical skills and technical knowledge to solve product and network problems of moderate to high complexity
• Provides technology/product training and intellectual property material as required
• Effectively utilizes moderate to complex lab setups to recreate and solve problems
• Submits complete and correct Defect reports in area of expertise
• Acts as a technical expert and provides support on a world-wide basis Interacts across TAC teams and development teams at peer level
• Receives minimal supervision and receives no instruction on routine work and general instruction on new assignments